Terms of Use

These Terms of Use govern your access to and use of the Future Fluency Index platform, including all diagnostic tools, results, reports, and related services available at ffi-lilac.vercel.app and any associated domains (collectively, the Platform).

Future Fluency Index Pty Ltd (ACN 696 229 437) (“we”, “us”, “our”) operates the Platform. By accessing or using the Platform in any way — including completing the diagnostic assessment, viewing your results, booking a debrief session, or registering interest — you agree to these Terms in full. If you do not agree, please do not use the Platform.

All content on the Platform, including but not limited to the diagnostic framework, question sets, scoring methodology, benchmark architecture, reports, copy, design, and brand elements — is owned by or licensed to Future Fluency Index Pty Ltd and is protected by Australian and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and your personal results for your own internal purposes. Nothing in these Terms transfers any intellectual property rights to you.

You must not reproduce, distribute, reverse-engineer, adapt, or commercialise any part of the Platform or its content without our express prior written consent.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Platform. By using the Platform, you represent and warrant that you meet these requirements.

If you are accessing the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and references to “you” include that organisation.

The Future Fluency Index is a leadership and organisational diagnostic tool designed to support reflection, conversation, and strategic planning. It is not a substitute for professional advice, including legal, financial, psychological, or career counselling advice.

You acknowledge that:

• diagnostic results are generated based on your responses and are inherently interpretive
• results reflect a point-in-time snapshot and do not constitute a permanent or definitive assessment of your capabilities or your organisation’s readiness
• you are solely responsible for decisions you make based on your results
• we make no representation that results will be accurate, complete, or suitable for any particular purpose

Where the Platform makes your results available for viewing or download, those results are provided for your personal or internal organisational use only. You must not:

• use your results for any commercial purpose without our prior written consent
• misrepresent your results or present them in a misleading context
• share results in a way that identifies other participants without their consent

Where you book a debrief session, separate scheduling and any applicable payment terms will be provided at the time of booking. Nothing communicated during a debrief session constitutes professional advice of any kind. You remain responsible for your own decisions.

To the maximum extent permitted by law:

• the Platform and all content, results, and outputs are provided “as is” without warranty of any kind, express or implied
• we do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components
• we exclude all liability for any loss or damage — direct, indirect, consequential, or otherwise — arising from your use of or reliance on the Platform, your results, or any debrief session

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by law that cannot be excluded or limited, including any statutory guarantee under the Australian Consumer Law.

Where our liability cannot be excluded, it is limited to the greatest extent permitted by law, and at our election, to resupplying the relevant service or paying the cost of having it resupplied.

We collect, use, and store personal information in accordance with our Privacy Policy, the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and — where applicable to users in the European Economic Area or United Kingdom — the General Data Protection Regulation (GDPR).

By using the Platform, you consent to the collection and use of your information as described in our Privacy Policy, which forms part of these Terms and should be read alongside them.

You represent that any information you provide is accurate, current, and provided with appropriate authorisation.

You agree not to use the Platform to:

• submit false, misleading, or fraudulent information
• attempt to gain unauthorised access to any part of the Platform or its underlying systems
• interfere with the Platform’s operation, security, or integrity
• scrape, harvest, or systematically extract content or data
• use the Platform in any way that violates applicable laws or regulations

We reserve the right to suspend or terminate your access immediately if we reasonably believe you have breached these Terms.

The Platform integrates with carefully selected third-party services — including scheduling, form submission, and hosting providers — that meet globally recognised standards for security and data handling. We have assessed these partners and are satisfied with their practices.

We are not responsible for the content, privacy practices, or terms of any third-party service, and your use of those services is governed by their respective terms. If you have questions about the third-party services we use, please contact us.

We may update these Terms from time to time. The current version will always be available on the Platform with the effective date indicated. If we make material changes, we will take reasonable steps to notify you. Your continued use of the Platform after any update constitutes your acceptance of the revised Terms.

These Terms are governed by the laws of Victoria, Australia. You and we both submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

For questions about these Terms, please contact us:

Future Fluency Index Pty Ltd  |  ACN 696 229 437

Email: hello@futurefluencyindex.com

Website: futurefluencyindex.com